Oxford Insta-Shade's Plant Warranty

We provide our customers with quality, healthy plants; and with the correct care and planting, these plants should continue to stay healthy and grow in your garden as well. Once the plant leaves our garden centre on the way to its new home, it is your responsibility to keep it alive as much as you possibly can until is well established.
We recommend being added to our customer system in case you lose your receipt. That way, we can pull up your name and sales history if an issue ever arises. If your plant looks like it is struggling despite your green thumb & TLC, please send photos of the plant along with your name to info@oxfordinstashade.com or visit us at our garden centre with photos and/or samples of leaves, bark, insects, etc. so we can help you identify and fix the problem!


No guarantee will be given for plants that did not survive due to:

  • Being planted/ left in the original container.
  • Mechanical equipment injury.
  • Disease (Fungi, Fire Blight, Powdery Mildew, etc.).
  • Insects (Japanese Beetles, Aphids, etc.).
  • Animals (deer, rabbits, mice, etc.)
  • Extreme climatic conditions (crazy winds, very hot summer, mild/harsh winter, ice storms, etc.).
  • Drought/not watering the plant enough.
  • Drowning/over-watering the plant.

Followed all our recommendations and your plant did not survive? Please let us know, dig up the plant (if possible), and bring it along with your receipt to our garden centre. After the plant is confirmed 100% dead by one of our plant experts from something other than the reasons listed above, the following guarantees apply:


Trees & Shrubs
White tagged items have a 1 year guarantee because of their hardiness. Most of the plants in this category are either native to this area or are naturally very tough plants. No credit/replacement will be given before June 15 of the following year as to give the tree/shrub a chance to bud out and grow especially if the winter was quite harsh and/or long. The value of the plant that you paid (not planting service & delivery) will be reimbursed as a credit on your account. No cash refund.

Yellow tagged items have a 3 month guarantee because those trees and shrubs are more sensitive and not as hardy in our zone. They need extra TLC and prefer protected microclimates. Example: A Bloodgood Japanese Maple would do very well in a corner of a fenced in backyard. The value of the plant that you paid (not planting service & delivery) will be reimbursed as a credit on your account. No cash refund.


Roses, Groundcovers, & Vines
These plants are guaranteed for 30 days after the plant has been purchased. The value of the plant that you paid (not planting service & delivery) will be reimbursed as a credit on your account. No cash refund.


Perennials
No warranty will be given for perennials as they need quite a lot of water and attention the first year and they are hardy to our zone.


Succulents, Tropicals, Annuals, & House Plants
These plants do not have a warranty as they are either not able to grow year round in our zone or are meant to be summer/indoor plants.


Spaded/Transplanted Trees
Trees that Oxford Insta-Shade moves from your property either close by or to another location are warrantied for 1 year since the planting day or until June 15 of the following year as to give the tree a chance to bud out and grow, especially if the winter was quite harsh, abnormal, and/or long. If the tree dies within that time frame, half/50% of the total amount you paid for the transplanting service of that 1/one tree will be reimbursed to you as a credit on your account.

Spaded trees that you purchased from Oxford Insta-Shade and had moved to your property are warrantied for 1 year since the planting day or until June 15 of the following year as to give the tree a chance to bud out and grow, especially if the winter was quite harsh, abnormal, and/or long. The value of the tree that you paid (not planting service & delivery) will be reimbursed as a credit on your account. No cash refund.

Upgraded warranties are available upon request for a percentage of the total amount of our services. Oxford Insta-Shade is not liable for trees that are partly or wholly damaged due the above reasons. They will warranty any tree only once.


Installed Landscapes
Perennials, shrubs, vines, roses, groundcovers, and trees are all warrantied for 1 year, unless they die due to the reasons listed above. The dead plant/tree will be substituted, delivered, and planted at no extra charge to the client.

 

This warranty policy has been updated and published on February 3, 2018. New terms and conditions now apply.

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